What our Customers say...
Unfortunately, we had a water leak in our home and we called Vanessa out for a quote to fix our problem with our walls. This is the second time we have called Sevpro and again, Vanessa came out within 2 hours and gave us an accurate and fair quote. She is professional knowledgeable and great to deal with. She arranged for Jose to come the following day to fix our problem. Jose was on-time, friendly, neat, clean and thorough. Overall, we are very happy with our experience with Serprvo and would highly recommend them for any of their services.
We had a water leak in our kitchen and hallway and had to have some mold remediation and drywall removal. Vanessa came out quickly, inspected the job and came back the same day with a accurate and reasonable quote. She is very professional and great to work with. She sent out Jose the following day and he was friendly, knowledgeable, clean, neat and thorough. This is the second time we have used SERVPRO and are very happy with their service and their pricing. We would definitely recommend them to anyone. Happy Customers from Brentwood.
We used SERVPRO for damaged flooring from a broken hose in our bathroom sink. Our insurance company scheduled another company to come out to assess the damage but after looking at the reviews I decided to call SERVPRO. I called at 7am thinking I would leave a message but Vanessa answered the phone and was out to our house at 10:30am. She was very thorough in assessing the water damage and letting us know what the entire process would look like. She gave us confidence that she would work directly with the insurance company and confirm all of the work they would need to do would be covered and paid directly to them. I was able to cancel the other company that was scheduled to come at 11am. She scheduled the crew to come the next morning and they immediately went to work pulling up the carpet and vanity to get the drying process started. They were very professional and a pleasure to work with. I also want to give kudos to the scheduler who kept me posted on the times the crew would be coming each day. She was very friendly! Thank you SERVPRO on Antioch!
we used them for a family members flood cleanup. Vanessa and her crew were there, on time and working as soon as we called, it seemed. Five Stars !!
A family member had a pipe in the kitchen burst. When asked to help out, I called Vanessa over at SERVPRO. Wow!! She and her team came and went above and beyond for us. I am so happy that we called them. The response time was quick, the services were well done and I am pleased with the outcome. There was water, carpet, linoleum, mold, furniture and hardwood all involved. Not a little job.
Service: Mold removal
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Professional and very reasonable. The customer service was exceptional! Would definitely recommend and use them again. Thank you!
Vanessa and her crew were very professional and timely in repairing the water damage to my home. This included dry wall repair, painting and baseboard replacement. The work was excellent with great attention to detail. The staff were always available to answer my questions and explain the repair steps. I highly recommend SERVPRO in Antioch.
Excellent and professional
Excellent and professional service. The logo says it all. "Like it never even happened." They cleaned up my garage and cleaned and stored my belongings. The two ladies who came to my home were very professional, fast and packed all our items with care and consideration. The team that showed up to clean up the mess? Absolutely incredible! Impressive, how well they worked together and got the job done. They were all a pleasure to speak with. My family and I were so impressed by their work and professionalism.. we bought them all lunch. I truly appreciate them. Thank you SERVPRO for helping us get through this disaster.
The service was prompt. The office personnel made contact for each scheduled appointment. The technician was professional, courteous and explained the process very clear, was timely on appointments. The work was performed as stated. The safety protocol was always followed.
How likely is it that you would recommend SERVPRO OF ANTIOCH to a friend or colleague?
I encourage Insurance companies to recommend you. We are very appreciative of the respect for our time
Jason and Jose were very detailed and efficient. They are both extremely hard workers, They went above and beyond what they needed to do . Starting with Vanessa, the office staff and the technicians I was very impressed with their work. Highly recommendable franchise.
What Recommendations would you have to help SERVPRO Franchise improve its performance in the future?
"Nothing- they went above, and beyond. Prof. Cust. service & excellent job!
Thank you for making my thanksgiving a little less stressful. You did what no other was willing to do. "
Very Courteous and understanding crew-
Thank god I've never needed their services. I went to a seminar about disaster clean up. Mike the owner gave a speech. I never realized how much training and certification is required to do this type of work. Very impressed with their operation.
Vanessa is amazing !!!! She was extremely helpful when she was at our home I'll always go through SERVPRO just for her!
Wow. Just wow. I got a call from my alarm company that something was wrong at my office. Drove over there to find about an inch of water being absorbed by my thirsty carpet, a few water saturated ceiling panels, and a steady waterfall coming from a clogged drain up on the roof. Isn't rain wonderful?
My first call for cleanup help was to Mike at SERVPRO. 20min later he was at my office helping me with the mess. 15min later, Jose showed up and together they quickly identified the issue. Jose scaled the outside wall - in the pouring rain - unclogged the drain on the roof that was causing the problem, then began the process of removing the water that formed on the floor of my office.
Even though I got to this within an hour of the loss, there was damage to my desk, bookshelf, and three chairs. Mike helped me clean the desk and bookshelf right then and there. He came back the next day and took the chairs to the shop for cleaning.
The next day they came to the office, set up a few machines to remove the little remaining water and excess moisture from the room. They've been great about keeping me abreast of the situation the entire time.
Nobody ever wants to go through something like this - especially an insurance guy like myself - but when you do you want it to be with Mike and SERVPRO of Antioch. And if you're still reading this, you're probably thinking, "Ya, but your results will probably not be mine." And I'll tell you that you're wrong. My results are the same as the clients I've sent Mike - fantastic. He and his team treat everyone with the same high-quality service; this is what they do for everyone that calls! So, results typical. I HIGHLY recommend using SERVPRO of Antioch. Mike and team have been great. I'm even more impressed than ever before.
Best customer service ever! Thanks Jason and Vanessa!!
Great Service and extremely professional.
Staff were Courteous, friendly and Helpful
Your Service was Awesome !!!
SERVPRO is awesome! They're one of those companies that you hope you never need to use but when I flooded my laundry room floor - TWICE, they were super quick to respond, very friendly, and helpful.
Great experience with this location! This business was referred by another damage restoration company that didn't have availability to come to our house. After calling, the front desk scheduled an inspection within hours of my initial call concerning possible water damage. They honestly and thoroughly evaluated my crawl space and master closet and luckily confirmed no damage. To my surprise, all of their time was complimentary since the inspection was during business hours. Wow! If we need damage restoration, we'll use this company again.
I want to say thanks to Vanessa for taking care of everything. On top of a flooded house- I had an unbelievably crazy busy week at work and it was late like 9pm every time I had a chance to call her. She really did get things done without me! I appreciate that.
The workers in our home were really great. They were courteous and did a thorough job. They kept everything organized and were always here on time. I recommend SERVPRO highly.
They were amazing! Quick response (which was needed when my laundry room, hallway, and son's bedroom was flooded). Very friendly staff, from Vanessa at first consultation/setup, then after with the equipment crew. They stuck to timelines, worked with our insurance, and were very thorough yet efficient. Would highly recommend them!
They were quick to respond and professional at every step of the way. Would highly recommend them and would use them again if needed.
The crew did a fab'Tab'ulous job from day one. I am extremely happy with the results. I actually contacted my adjuster and raved about how great my house looks and how timely and professional the crew was. As I explained to Vanessa when I called her the first evening they were at my house, that the crew did a wonderful job, they were hard working, efficient, courteous, thoughtful and sympathetic with my situation. I highly recommend this crew to my friends and family. They worked well together and seemed to all be on the same page! It has made a big difference for me dealing with the fire to have such a great group of people getting things back on track. Honestly my house hasn't been this clean since I purchased it in 2004. What a difference a turkey burger makes.
"I Was pleasantly impressed with my worker who led most of the work himself. He was efficient, thorough and exceptionally nice "
"Jason was particularly impressive with his professionalism and a credit to SERVPRO, Thank You !!"
"Couldn't be more pleased - they saved my hardwood floors !!"
“appreciation for complete professionalism,
Satisfaction complete, will recommend.”
“I thought everything went perfect. Great Job"
I've been very pleased with the service
Great Job, Very professional
They were great ! awesome Customer Service
Jen and Paul were very professional and walked me through the whole process of what was going to take place. They were very nice too!!
Very Happy !!!
Your staff is great! The team that came to the house is absolutely excellent. Thank you
Team was courteous and professional, thanks for patience on paperwork
Your Employee Jennifer was thorough, extremely hard working and very pleasant to communicate with
We used SERVPRO to clean out a family member's home. The entire team was professional, knowledgeable and helpful. I received updated communications from SERVPRO daily to advise what had been accomplished as well as current cost and also estimates for how much more time was needed. The cost was very fair and considerably less than another quote I had received. I wholeheartedly recommend SERVPRO. The entire staff made a difficult situation as easy and smooth as possible. Thank you.
Last Monday my Business was in a flood. 16" standing water around my whole building. We did our best to keep the water out. However, some water leaked in around our doors. Muddy water came in and got all over our carpets. I called serv pro around 11pm and asked if they could come in tomorrow to clean up from the water damage. They said they could. The next day they had a team come in and start cleaning the mud of the carpets and then the drying process. Thank you Mike, Vanessa and your team! You guys did an amazing job. Your staff was hard working and very professional.
Your technicians were really good guys explained to me and were very honest. I don't like thief guys, I was referred by two different big companies and "family adjuster" that works for State Farm.
The price......... was reasonable and those technicians did not fart around they should be rewarded.
All I can say that SERVPRO has excellent technicians and good customer service.
Once upon a time, I was a big business woman in Bay Area. Customer service and employees are very important in your business!
“Everyone was helpful and Wonderful to work with. I was very satisfied with the service ”
“I was very satisfied with everyone’s assistance.”
Jose did a Great Job (Cleaning Carpets)
You guys are the best !! Thank you Jen and Paul
“I sincerely appreciate the input from the manager & owner this info & assistance was invaluable!”
Good Job. Thanks Jennifer
Thank you very much for providing me with piece of mind while working so hard. Love all you guys big thanks to Paul and Jennifer very lovely people made me feel at ease
on-site personnel is very professional, friendly and knowledgeable
Great Service. Vanessa handled everything and was extremely professional !!!!
Vanessa, Mike, Kathy and team are fantastic. We use them for our clients that have water damages and Vanessa guides them through with easy. Every single client we had has called with compliments on their efficiency and customer service. They respond immediately and get the job done correctly the first time. Great Job SERVPRO of Antioch. Looking forward to doing business with you again.
Mike, Vanessa, Tila, Abraham and Paul were all GREAT to work with. Very honest, hard working and full of consideration and respect for each person's needs. Our water damage was a major one and this team treated us with the utmost care. The employees are all very honest and you dont need to worry about them in anyway. They truly know what they are doing and you will be in GREAT hands. I dont wish property damage on anyone,
The guys are amazingly fast and very responsive! Vanessa and Mike are very friendly and attentive to your needs. The workers were neat and kept things clean as they took our Sheetrock and molding out after a flood. I would give them 10 stars for the customer service alone.
Mike and Vanessa are a wonderful team. Great job knowledge, fast and efficient. I called and they were able to help me with a very emotional issue within 1 hour and after their review of the situation, all was done. My job involved bio waste which they took away, and handled with expertise. Please call this company with all your needs, you won't be disappointed!
This company was recommended to me by my insurance company after I detected a leak in my kitchen. Despite having to deal with things being torn up in the busiest room of the house, this company is wonderful. They don't fool around they are here to get the job done. He is also very friendly and made me feel better about the entire process. I'm hoping this is the first and last time I have to deal with this problem but if I ever needed cleanup again I would call SERVPRO of Antioch. Great job!
If there were more stars to rate the company I would. They are all stars themselves. From the tremendously fast service to the professionals that communicate what to expect and when to expect things to be done. They packed up every little thing I had in three rooms and stored everything in their warehouses. It has been over four months since the first discovery of water damage and whatever my needs are, they fulfill them.
There are not enough words to say to express my appreciation. They are certainly ServPROFESSIONALS!!!!! I have and will continue to refer them to family, friends and clients for all their "OH NO" issues!!!!
knowledgeable, honest, and accountable. That is all you need when you have water damage in your home.
I truly hope that you never need this type of service but if you do, Josh and Mike will take care of you like your family. They understand that your life is in disarray so they work very fast to put everything back they way it was, like it never even happened. I would recommend them to everyone.
We awoke one morning to find the bottom floor of our house flooded due to a burst pipe underneath the foundation. Mike arrived very rapidly and with his team very quickly removed our furnishings from further water damage, arranged for a storage unit for our furniture, and began the task of drying out the house and protecting it from further damage. SERVPRO is an extraordinary company, and every person we have had dealings with at SERVPRO has been smart, effective, and dedicated.
SERVPRO turned a disaster into an enjoyable experience
I was very impressed with all the personnel at my home. They were very nice & explained the procedure to me. I am very happy I remembered to call SERVPRO!
I am so happy with your services, Thank you for taking care of us !
Keep working hard, great job !
“Your technicians kept the area clean as she worked, and was informative of the work in progress.”
“I am very impressed with the follow through and professionalism of the staff, would recommend.”
“Very good, very happy, you possibly saved me a lot in the long run!”
You have a "Gem" in Vanessa - She is professional and prompt !
Jen and Paul were very helpful, on time and explained everything to me. Jen was very knowledgeable about the process
“You guys did a GREAT job!”
“I was pleased with how painless the process was.”
“Your team is very precise, the cleanup was beautiful!”
Thank you Mike for all you help.
I wanted to note that I appreciated you and all of your staff; all of you were very professional and helpful answering all of our questions during this procedure.
I appreciate how thorough the team was, including the office staff. Always kind and courteous
SERVPRO rep Paul came to our house immediately after our 3:30AM call. He was great, as were all of the SERVPRO employees