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What to do after a Storm Event

10/29/2018 (Permalink)

After the Storm Hits

Fall is in the air! After a long, warm Spring and Summer, we are starting to  see more cool nights , fall and winter  often bring some severe wet weather and flash flooding mixed in with the cold. Winter storms can sometimes prove the most severe. Its very seldom that we get through the season without at least ONE major rainstorm. After the storm its important to know what to do as well as what not to do. We’ve put together some useful tips that can be used in the event of a storm.

Photograph the Damage.

You can never take too many pictures. Your insurance company will appreciate it and make the claim go much easier if you have good photos.

Contact your Insurance Carrier.

As soon as you have gathered all preliminary information, you should contact your homeowner’s provider. If your vehicle should sustain damage, then you would also contact your auto carrier as well.

Safety First.

Be aware of fallen power lines and be careful not to come in contact with electrically charged water.

Inspect Plumbing.

Turn of your water at the main if necessary and contact a trusted plumber should plumbing be compromised.

Inspect your Roof.

Heavy rains and winds may have dislodged some of your roofing. If roofing damage is discovered call a roofing contractor for repair or even temporary tarping to avoid further damage.

Contact SERVPRO of Antioch.

If the storm has resulted in flooding or even minor water damage call SERVPRO of Antioch immediately to start the water remediation process. Secondary damage can occur within 48 hours. Always work with trustworthy service providers, unfortunately there are some companies that attempt to take advantage of storm events. Always obtain a written contract that outlines services provided and associated costs.

Gutters and Downspouts during a Storm

10/29/2018 (Permalink)

Gutters and Downspouts During Storms

Storms that dump many inches of water over the period of just a few hours can expose your home to potential water damage. Most storm damages are related to the condition and capacity of gutters and downspout systems. We are trained extensively to respond to these types of conditions. Several days of incessant rains soak the ground surrounding your home causing supersaturation. The water has nowhere to go but through the cinder blocks or through stucco causing damage into your home. When gutters aren’t maintained, the pounding water fills the gutters resulting in the water going back into the home due to being unable to flow off. Our team also specializes in flood damage as well. When it comes to homes with basements, the extent of a storm can cause flooding. At that time, we can come in and begin pumping out the water. We utilize a powerful truck mounted extractor or even submersible pumps. Once we get the water level down we can assess the condition of the property for mitigation. Air movers and Dehumidifiers are used to begin the process of drying walls and floors.

SERVPRO will never leave you high and dry upon completion. We consult with you regarding the process, it doesn’t stop at mitigation. We are here to help. So if you have damage from the storm call SERVPRO of Antioch at 925-706-0106 for assistance.

Water Damage Do's and Dont's

10/25/2018 (Permalink)

Water Damage Do’s and Don’ts

Water damage can be caused by anything from a toilet overflow or to a pipe that’s busted in your wall, its important to know how to clean up the damage properly to reduce long term effects. Let the experts of SERVPRO of Antioch help you with the clean up.


Call a professional- This is especially important when it comes to larger losses or floods since they can cause more serious damages such as mold.

Dry standing water- Whenever possible, dry as much standing water as you can with or vacuums. You can also use box fans to assist with dry.

Remove saturated items – You should remove saturated rugs especially if on a hardwood to an area that can dry out thoroughly.

Call your home owners insurance company – Its incredibly important to place a call to the home owner’s insurance claims department and start the process of the claim. Its good to know what is covered under your policy.


Don’t operate electronics – Avoid operating TV’s, vacuums or any other appliances when standing on wet flooring especially concrete. This could result in serious injury.

Don’t use heat to dry – In closed environments you shouldn’t use heat to dry because it can increase the growth of mildew.

Don’t leave wet contents – Whenever possible separate wet clothing and lay them out to dry. If boxes of items get wet, try to remove loose articles from box and allow to dry.

Don’t wait – Don’t wait, call SERVPRO of Antioch right away when you have water damage so we can guide you in the right direction.

Smoke and Soot Mitigation

10/19/2018 (Permalink)

Smoke and Soot Mitigation

When fire arises, the aftermath can be very invasive, smoke and soot can penetrate various cavities within your home. Smoke and soot can cause hidden damage and odor. Our fire damage restoration expertise and experience allows us to accurately assess the extent of the damage to develop a comprehensive plan.

Smoke and Soot Facts:

*Hot smoke migrates to cooler areas and upper levels of a structure

*Smoke flows around plumbing systems, seeping through holes to go from floor to floor

*The type of fire greatly affects the restoration process

Different Types of Smoke:

There are different types of smoke, as a result there are also different types of soot residue. Before restoration can begin testing of the soot will be performed to determine which method would be utilized during the cleaning process. Here is some additional information:

Wet Smoke - Plastics and rubbers

  • Low heat, smoldering, pungent odor, sticky, smeary with smoke webs that can be difficult to clean.

Dry Smoke - Paper and Wood

  • Fast burning, high temperatures, heat rises and so does the smoke

Protein Fire Residue

  • Virtually invisible, discolors paint and varnishes, extreme pungent odor, and is usually a result of cooking

Since each fire damage situation is a little different, each one requires a unique solution to restore your property. At SERVPRO of Antioch we are equipped with the equipment, expertise and experience to help get you back to pre- existing conditions. We will also provide empathy to you and your family during this invasive experience. Any questions don’t hesitate to call us at 925-706-0106.

Professional Water Restoration Company

10/17/2018 (Permalink)

Just imagine, you come home from vacation to find your home flooded by water through out your home. The first thing you think is who can help in this type of situation? Most people think that they should call a contractor since they build houses, but there’s a difference between a general contractor and a restoration contractor. As a professional water restoration company, we try to restore, rather than replace. Most contractors job is to replace everything that is affected, such as flooring, drywall, cabinets and even furniture. SERVPRO of Antioch technicians are certified and qualified in drying and cleaning water damage to IICRC industry standards. The average dry time is 3-5 days and only remove materials that can’t be dried by our protocol. Restoring your home is more cost efficient than replacing materials in your home. We work with all home insurance carriers and are here to help 24/7 for your emergency losses. Call us at 925-706-0106

Steps to Take after a Fire

10/17/2018 (Permalink)

A house fire can be very scary and traumatizing to most people. A mixture of emotions wondering what to do next and how to get it done. First thing to do is to take a deep breath and know that there are services to help tackle the recovery process of your home and belongings. We’ve put together a list of some simple steps to do and be aware of after a fire.

  1. Review with authorities such as police and fire departments as to when its safe to enter the home after the fire. The fire should be completely extinguished, and precautionary measures taken to make sure the structure is deemed “safe” to enter.
  2. Know who to contact. First call your home owners insurance carrier and advise them of the situation. A claim number will be provided to you along with contact information to a claim representative to assist you. Next a clean up company such as SERVPRO of Antioch. We can efficiently and professionally assist you with the process from the cleaning to the reconstruction.
  3. Make sure your property is secure. In most occasions the fire department will contract with a company to board up any broken windows or unlockable doors. When a property isn’t secure its possible it could be robbed for remaining property or another individual becoming injured on the property.
  4. Begin the clean up process. Interior and exterior damage will most likely occur and need to be addressed. You should always hire a professional company like SERVPRO of Antioch to do a thorough cleaning of the structure and personal property of all soot, smoke and odor. We can be reached at 925-706-0106

Water Damage in your home

10/17/2018 (Permalink)

No one ever wants to find water damage in their home, but reality is that most home owners will have to deal with it at some point. How the issue is handled is most important. Water damage can be caused by a broken pipe in the wall or toilet overflow to a major storm. Whatever the situation may be fast response is always key to handling your water damage and minimizing the chance of mold growth. There are a few steps that should take place when water damage is discovered.

Determine source and stop

When water damage is caused by a broken pipe or supply line in the home, you should turn off the water to the home. You may be able to shut it off at the main if not you may have to contact a plumber for assistance. In some cases, like when dealing with storm intrusion there is no main to turn off and really no way to stop the water from affecting the home.

Perform Mitigation

In order to perform Mitigation, which is the process of drying out the property the source of water should be off. Professional remediation services are available to help you dry out the property faster than a home owner could do on their own. The dry out process includes extraction of bulk water, removal of affected materials that can’t be dried and drying of remainder materials that can be dried.

Professional Assistance

Nobody wants to deal with water damage in their home, but when it does happen there are companies that can assist with the process and make the experience a little more bearable. SERVPRO of Antioch is the company to call to help you overcome the situation. We are a local company that offers immediate response to any size disaster. Call us at 925-706-0106

Storm Team of Antioch

10/12/2018 (Permalink)

SERVPRO of Antioch is prepared to take on any size or type of disaster. We have a 18’ storm trailer equipped with drying equipment for floods and fire cleaning products for the wildfires that may arise. No job is too large for our Disaster Recovery Team. Our crews are highly trained to restore your property to its pre-storm condition. Every large loss is supervised by a certified operations manager to ensure timely mitigation is performed. Being that we are a locally owned and operated, we can respond faster to lessen the damage and limits further damage. We enjoy helping people during the catastrophe disasters that may arise. SERVPRO of Antioch understands the inconvenience of storm situation and are willing to help, not only restore your property but to also restore your lives.

Flood or storm damage can cause great loss and havoc. SERVPRO of Antioch have the expertise and resources to handle any size disaster and can respond immediately. Have storm or flood damage? Give us a call and see if we can help 925-706-0106

September is National Preparedness Month

10/12/2018 (Permalink)

September is National Preparedness Month: “Disasters happen, prepare now, learn how”

Local SERVPRO disaster recovery specialist offers Antioch property owners tips for preparing for, surviving, and recovering from the unexpected

Antioch, CA (Grassroots Newswire) August 28, 2018 - Local disaster restoration specialist Michael Borders, owner of SERVPRO® of Antioch, reminds Antioch property owners that September is National Preparedness Month. This annual event, sponsored by the Federal Emergency Management Agency (FEMA), provides families and businesses with the information and resources they need to plan for, react to, survive, and recover from an emergency, before the emergency happens. (

For National Preparedness Month 2018, themed “Disasters happen, prepare now, learn how,” FEMA has prepared a week-by-week calendar of recommended actions property owners can take to be ready if disaster does strike:

Week 1. Create an emergency plan that includes signing up for emergency alerts and making contingency plans for shelter, evacuation, and family communication.

Week 2. Learn life-saving skills. CPR is a good place to start, but also be certain you know how to turn off the utilities in your home and ensure your smoke and CO detectors are properly installed and working.

Week 3. Check your insurance coverage. Once the emergency is over, appropriate and sufficient insurance will be key to getting your life back to normal, or at least on track.

Week 4. Plan financially for the possibility of a disaster. This goes beyond having a “rainy day fund” for immediate needs. Gather and organize important home, business, insurance, financial, and personal documents and keep them up-to-date and stored in a secure, water-and-fire proof location.

“There’s a difference between surviving a disaster and recovering from a disaster,” says Borders. “Families and businesses who take the time to create both a short- and long-term plan to deal with the unexpected are better able to respond quickly if the unexpected happens, which can improve their chances of survival. Having key information at their fingertips in the aftermath of the emergency can set them on the path to recovery more quickly and with less stress.”

Because SERVPRO recognizes a fast response is critical in any emergency, Borders reminds Antioch-area commercial and residential property owners they can download the SERVPRO READY app for free at The app allows users to store essential contact and property information electronically, where it can be accessed with a mobile device in seconds, right from the scene, if disaster strikes. For local business owners who designate SERVPRO of Antioch as their disaster mitigation and restoration provider, SERVPRO professionals will conduct a no-cost assessment of their facility, help the owner complete a comprehensive Emergency READY Profile® (ERP), and store that profile in the READY app.

“SERVPRO disaster cleanup and restoration specialists are ready to respond to emergencies big and small,” said Borders. “From SERVPRO’s Disaster Recovery Team, a group of elite large-loss specialists, prequalified and strategically positioned throughout the United States to handle any size disaster, to local SERVPRO professionals like SERVPRO of Antioch, we specialize in disaster restoration, cleanup and repair services, helping make it ‘Like it never even happened’ for both commercial and residential customers.”

For more information on SERVPRO® of Antioch, please contact Michael Borders at (925) 706-0106 or For more information on SERVPRO® and the SERVPRO® Emergency READY Program, please visit


Founded in 1967, the SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

SERVPRO’s Disaster Recovery Team mobilizes from across the country, as needed, to support large storm events. SERVPRO’s Disaster Recovery Team has responded to large loss and storm events across the country, including: 2018 California Wildfires, 2017 Hurricane Harvey, 2017 Hurricane Irma,  2016 Hurricane Matthew, 2016 Louisiana Flooding, 2016 Houston Flooding, 2015 Siberian Express, 2014 Mid-Atlantic Flooding, 2014 Polar Vortex, 2013 Colorado Floods, 2013 Alberta, Canada Floods, 2012 Hurricane Sandy, 2012 Hurricane Isaac, 2011 Hurricane Irene and Tropical Storm Lee, 2011 North Dakota Floods, 2010 Tennessee Floods, 2010 New England Floods, 2009 California Wildfires and 2008 Hurricane Ike.

Mold Damage

10/12/2018 (Permalink)

Mold Damage is Found

At SERVPRO of Antioch we receive many calls regarding mold being found in homes. Its always recommended to hire an IEP (Indoor Environmental Professional) or a Hygienist to perform an air quality test to determine which species of microbial growth we are dealing with. When mold is found it is never an emergency, it can take up to 72 hours before the beginning stages of mold are discovered.

When mold is discovered it can be a very scary experience, but don’t be scared because we are here to help. Mold can be difficult to detect at times and by the time its found significant damages may have already resulted in the home. Mold is usually a result of a water intrusion that wasn’t mitigated properly. When your indoor relative humidity reaches 60% or higher that’s an ideal environment for growing mold. Just remember when mold damage is found in your home there’s a few things you should avoid from doing; cleaning off by spraying or wiping and placing any kind of fan directly on the affected area. Instead refrain from disturbing and give us a call at 925-706-0106 so we can help.