Recent Posts

Smoke and Soot Mitigation

10/19/2018 (Permalink)

Smoke and Soot Mitigation

When fire arises, the aftermath can be very invasive, smoke and soot can penetrate various cavities within your home. Smoke and soot can cause hidden damage and odor. Our fire damage restoration expertise and experience allows us to accurately assess the extent of the damage to develop a comprehensive plan.

Smoke and Soot Facts:

*Hot smoke migrates to cooler areas and upper levels of a structure

*Smoke flows around plumbing systems, seeping through holes to go from floor to floor

*The type of fire greatly affects the restoration process

Different Types of Smoke:

There are different types of smoke, as a result there are also different types of soot residue. Before restoration can begin testing of the soot will be performed to determine which method would be utilized during the cleaning process. Here is some additional information:

Wet Smoke - Plastics and rubbers

  • Low heat, smoldering, pungent odor, sticky, smeary with smoke webs that can be difficult to clean.

Dry Smoke - Paper and Wood

  • Fast burning, high temperatures, heat rises and so does the smoke

Protein Fire Residue

  • Virtually invisible, discolors paint and varnishes, extreme pungent odor, and is usually a result of cooking

Since each fire damage situation is a little different, each one requires a unique solution to restore your property. At SERVPRO of Antioch we are equipped with the equipment, expertise and experience to help get you back to pre- existing conditions. We will also provide empathy to you and your family during this invasive experience. Any questions don’t hesitate to call us at 925-706-0106.

Professional Water Restoration Company

10/17/2018 (Permalink)

Just imagine, you come home from vacation to find your home flooded by water through out your home. The first thing you think is who can help in this type of situation? Most people think that they should call a contractor since they build houses, but there’s a difference between a general contractor and a restoration contractor. As a professional water restoration company, we try to restore, rather than replace. Most contractors job is to replace everything that is affected, such as flooring, drywall, cabinets and even furniture. SERVPRO of Antioch technicians are certified and qualified in drying and cleaning water damage to IICRC industry standards. The average dry time is 3-5 days and only remove materials that can’t be dried by our protocol. Restoring your home is more cost efficient than replacing materials in your home. We work with all home insurance carriers and are here to help 24/7 for your emergency losses. Call us at 925-706-0106

Steps to Take after a Fire

10/17/2018 (Permalink)

A house fire can be very scary and traumatizing to most people. A mixture of emotions wondering what to do next and how to get it done. First thing to do is to take a deep breath and know that there are services to help tackle the recovery process of your home and belongings. We’ve put together a list of some simple steps to do and be aware of after a fire.

  1. Review with authorities such as police and fire departments as to when its safe to enter the home after the fire. The fire should be completely extinguished, and precautionary measures taken to make sure the structure is deemed “safe” to enter.
  2. Know who to contact. First call your home owners insurance carrier and advise them of the situation. A claim number will be provided to you along with contact information to a claim representative to assist you. Next a clean up company such as SERVPRO of Antioch. We can efficiently and professionally assist you with the process from the cleaning to the reconstruction.
  3. Make sure your property is secure. In most occasions the fire department will contract with a company to board up any broken windows or unlockable doors. When a property isn’t secure its possible it could be robbed for remaining property or another individual becoming injured on the property.
  4. Begin the clean up process. Interior and exterior damage will most likely occur and need to be addressed. You should always hire a professional company like SERVPRO of Antioch to do a thorough cleaning of the structure and personal property of all soot, smoke and odor. We can be reached at 925-706-0106

Water Damage in your home

10/17/2018 (Permalink)

No one ever wants to find water damage in their home, but reality is that most home owners will have to deal with it at some point. How the issue is handled is most important. Water damage can be caused by a broken pipe in the wall or toilet overflow to a major storm. Whatever the situation may be fast response is always key to handling your water damage and minimizing the chance of mold growth. There are a few steps that should take place when water damage is discovered.

Determine source and stop

When water damage is caused by a broken pipe or supply line in the home, you should turn off the water to the home. You may be able to shut it off at the main if not you may have to contact a plumber for assistance. In some cases, like when dealing with storm intrusion there is no main to turn off and really no way to stop the water from affecting the home.

Perform Mitigation

In order to perform Mitigation, which is the process of drying out the property the source of water should be off. Professional remediation services are available to help you dry out the property faster than a home owner could do on their own. The dry out process includes extraction of bulk water, removal of affected materials that can’t be dried and drying of remainder materials that can be dried.

Professional Assistance

Nobody wants to deal with water damage in their home, but when it does happen there are companies that can assist with the process and make the experience a little more bearable. SERVPRO of Antioch is the company to call to help you overcome the situation. We are a local company that offers immediate response to any size disaster. Call us at 925-706-0106

Storm Team of Antioch

10/12/2018 (Permalink)

SERVPRO of Antioch is prepared to take on any size or type of disaster. We have a 18’ storm trailer equipped with drying equipment for floods and fire cleaning products for the wildfires that may arise. No job is too large for our Disaster Recovery Team. Our crews are highly trained to restore your property to its pre-storm condition. Every large loss is supervised by a certified operations manager to ensure timely mitigation is performed. Being that we are a locally owned and operated, we can respond faster to lessen the damage and limits further damage. We enjoy helping people during the catastrophe disasters that may arise. SERVPRO of Antioch understands the inconvenience of storm situation and are willing to help, not only restore your property but to also restore your lives.

Flood or storm damage can cause great loss and havoc. SERVPRO of Antioch have the expertise and resources to handle any size disaster and can respond immediately. Have storm or flood damage? Give us a call and see if we can help 925-706-0106

September is National Preparedness Month

10/12/2018 (Permalink)

September is National Preparedness Month: “Disasters happen, prepare now, learn how”

Local SERVPRO disaster recovery specialist offers Antioch property owners tips for preparing for, surviving, and recovering from the unexpected

Antioch, CA (Grassroots Newswire) August 28, 2018 - Local disaster restoration specialist Michael Borders, owner of SERVPRO® of Antioch, reminds Antioch property owners that September is National Preparedness Month. This annual event, sponsored by the Federal Emergency Management Agency (FEMA), provides families and businesses with the information and resources they need to plan for, react to, survive, and recover from an emergency, before the emergency happens. (https://www.ready.gov/september)

For National Preparedness Month 2018, themed “Disasters happen, prepare now, learn how,” FEMA has prepared a week-by-week calendar of recommended actions property owners can take to be ready if disaster does strike:

Week 1. Create an emergency plan that includes signing up for emergency alerts and making contingency plans for shelter, evacuation, and family communication.

Week 2. Learn life-saving skills. CPR is a good place to start, but also be certain you know how to turn off the utilities in your home and ensure your smoke and CO detectors are properly installed and working.

Week 3. Check your insurance coverage. Once the emergency is over, appropriate and sufficient insurance will be key to getting your life back to normal, or at least on track.

Week 4. Plan financially for the possibility of a disaster. This goes beyond having a “rainy day fund” for immediate needs. Gather and organize important home, business, insurance, financial, and personal documents and keep them up-to-date and stored in a secure, water-and-fire proof location.

“There’s a difference between surviving a disaster and recovering from a disaster,” says Borders. “Families and businesses who take the time to create both a short- and long-term plan to deal with the unexpected are better able to respond quickly if the unexpected happens, which can improve their chances of survival. Having key information at their fingertips in the aftermath of the emergency can set them on the path to recovery more quickly and with less stress.”

Because SERVPRO recognizes a fast response is critical in any emergency, Borders reminds Antioch-area commercial and residential property owners they can download the SERVPRO READY app for free at https://ready.SERVPRO.com/home/mobileapp. The app allows users to store essential contact and property information electronically, where it can be accessed with a mobile device in seconds, right from the scene, if disaster strikes. For local business owners who designate SERVPRO of Antioch as their disaster mitigation and restoration provider, SERVPRO professionals will conduct a no-cost assessment of their facility, help the owner complete a comprehensive Emergency READY Profile® (ERP), and store that profile in the READY app.

“SERVPRO disaster cleanup and restoration specialists are ready to respond to emergencies big and small,” said Borders. “From SERVPRO’s Disaster Recovery Team, a group of elite large-loss specialists, prequalified and strategically positioned throughout the United States to handle any size disaster, to local SERVPRO professionals like SERVPRO of Antioch, we specialize in disaster restoration, cleanup and repair services, helping make it ‘Like it never even happened’ for both commercial and residential customers.”

For more information on SERVPRO® of Antioch, please contact Michael Borders at (925) 706-0106 or Mike@SERVPROofantioch.com. For more information on SERVPRO® and the SERVPRO® Emergency READY Program, please visit www.ready.SERVPRO.com.

About SERVPRO®

Founded in 1967, the SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

SERVPRO’s Disaster Recovery Team mobilizes from across the country, as needed, to support large storm events. SERVPRO’s Disaster Recovery Team has responded to large loss and storm events across the country, including: 2018 California Wildfires, 2017 Hurricane Harvey, 2017 Hurricane Irma,  2016 Hurricane Matthew, 2016 Louisiana Flooding, 2016 Houston Flooding, 2015 Siberian Express, 2014 Mid-Atlantic Flooding, 2014 Polar Vortex, 2013 Colorado Floods, 2013 Alberta, Canada Floods, 2012 Hurricane Sandy, 2012 Hurricane Isaac, 2011 Hurricane Irene and Tropical Storm Lee, 2011 North Dakota Floods, 2010 Tennessee Floods, 2010 New England Floods, 2009 California Wildfires and 2008 Hurricane Ike.

Mold Damage

10/12/2018 (Permalink)

Mold Damage is Found

At SERVPRO of Antioch we receive many calls regarding mold being found in homes. Its always recommended to hire an IEP (Indoor Environmental Professional) or a Hygienist to perform an air quality test to determine which species of microbial growth we are dealing with. When mold is found it is never an emergency, it can take up to 72 hours before the beginning stages of mold are discovered.

When mold is discovered it can be a very scary experience, but don’t be scared because we are here to help. Mold can be difficult to detect at times and by the time its found significant damages may have already resulted in the home. Mold is usually a result of a water intrusion that wasn’t mitigated properly. When your indoor relative humidity reaches 60% or higher that’s an ideal environment for growing mold. Just remember when mold damage is found in your home there’s a few things you should avoid from doing; cleaning off by spraying or wiping and placing any kind of fan directly on the affected area. Instead refrain from disturbing and give us a call at 925-706-0106 so we can help.

A Dirty Clean up ; Sewage

10/11/2018 (Permalink)

Water Damage A Dirty Clean up ; Sewage Sewage can happen in any size and any quantity completely taking out everything in its path

At SERVPRO of Antioch our technicians specialize in all kinds of dirty jobs, in particular; sewage clean up. They are trained to know and understand the USA-EPA, OSHA and IICRC guidelines and standards when it comes to sewage clean ups. First and foremost, our concern is always safety. IICRC which stands for the Institute of Inspection, Cleaning and Restoration Certification is an International association leading training and education for the restoration industry. Sewage is classified as a category 3 black water loss in their S500 standards. Category 3 water losses are grossly contaminated by either sewage or mold which can contain pathogenic, toxigenic and or harmful agents. When it comes to sewage contamination the water has the potential for causing major illnesses when not addressed correctly. When it comes to sewage clean up all affected areas should be pre-treated with an EPA registered disinfectant to help minimize cross contamination. All bulk water should be extracted, and all porous and semi porous materials should be removed and disposed of. For instance, when dealing with sewage or unsanitary water that affects a Bathroom with tile flooring and a Hallway with carpet flooring on a slab foundation. The scope should entail all bulk water being extracted, wet carpet and padding will be removed and disposed of. Vanity will be detached and inspected for contamination. All drywall and insulation in the affected area will be cut out and disposed of at a minimum of 24” high. The remaining materials which is structural wood framing and concrete slab foundation will need to be heavily sanitized and dried by placement of dehumidification before the structure can be reconstructed. During the clean up process we also place air quality machines called Air Scrubbers which filtrates the bacteria in the air by using HEPA filtration down to .3 microns in size.

SERVPRO of Antioch takes pride in helping others with their restoration projects, particularly when it comes to restoring indoor environments by making them safe and like new again. Should you ever come into an unsanitary situation be sure to have the clean up performed by a skilled and certified company such as SERVPRO of Antioch. Call us for free inspections during business hours at 925-706-0106

The Scare with Fire Damage

10/11/2018 (Permalink)

Fires in your home or even in offices are always an unexpected scare that can destroy structures and damage your personal property as well. Depending on insurance policy purchased, policies will theoretically the insurance company will pay to rebuild or replace fire damaged structural materials. When structural materials or personal property is damaged by fire and can’t be restored to preexisting conditions that is called “total loss or non-salvageable items”.

SERVPRO of Antioch specializes in the process of fire damage evaluation, fire damage cleaning and deodorization. The insurance companies rely on restoration companies to help determine what can be cleaned or repaired and what cannot be salvaged. If its uncertain if an item can be restored the insurance company will direct the restoration company to attempt to clean the fire damage materials. SERVPRO is not just a cleaning company but are also trained to produce full detail inventory for the insured of their total loss. The total loss inventory usually contains photos with notes of makes, models and serial numbers in a full report provided to insurance carriers and insureds. With the full report provided by SERVPRO both parties can come to a final cost settlement for reimbursement.

If your property suffers the scare of fire damage, we are here to help 24/7 just give us a call at 925-706-0106.

SERVPRO - The Right People to call when the need arises

6/18/2018 (Permalink)

Commercial SERVPRO - The Right People to call when the need arises SERVPRO of Antioch is versed on all aspects of commercial and residential work.

Unexpected Emergencies happen.  When they do, prompt response can save you a lot of time and money.  The faster that an experienced mitigation team can get on the scene, the better.  Immediate response helps to limit the damage to the materials, resulting in less demolition, and may even allow people to stay in their homes, apartments, or businesses.  The hassle of mitigation is bad enough but the hassle of reconstruction is often times more disruptive to your life and business. 

 Not all of the services that SERVPRO of Antioch offers result from emergencies.  Some of these services happen as a result of an un-noticed event like a dripping water line, or they could be general cleaning or maintenance needs.  These services can be scheduled around your needs and can even be performed after hours if needed so that your livlihood is not interrupted.  SERVPRO of Antioch are the experts when it comes to Mold Remediation, Odor Control, Hoarder Property Cleanup, Crime and Trauma Scene Cleanup, and Reconstruction Services.  We don’t require an emergency to get to know what we can do. 

 SERVPRO of Antioch is a diverse, community based franchise that is well respected for its expertise in servicing the insurance customer.  We are able to perform on any level and any size job from both the Residential and Commercial segments.  We understand what it means to experience a loss in your home or work, and we handle each job specific to the needs of each customer.  Feel free to call us 24/7 at 925-706-0106